Shipping policy

GENERAL SHIPPING INFORMATION

  • IN MOST CASES, ORDERS ARE SHIPPED WITHIN 2-3 BUSINESS DAYS. SHIPPING AND DELIVERY DATES ARE NOT GUARANTEED UNLESS OTHERWISE SPECIFIED.

  • ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION VIA THE E-MAIL PROVIDED WITH YOUR SHIPPING INFORMATION.

  • DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-7 DAYS OF THE SHIP DATE UNLESS OTHERWISE SPECIFIED. SHIPPING DELAYS CAN OCCUR AND WE ARE NOT RESPONSIBLE FOR THE SPEED AT WHICH ORDERS ARRIVE ONCE THEY HAVE LEFT OUR FACILITY.

  • INTERNATIONAL ORDERS NORMALLY TAKE 2-4 WEEKS FROM THE SHIP DATE TO REACH THEIR DESTINATION.

  • WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DUE TO SHIPPING ADDRESSES PROVIDED INCORRECTLY. SHIPPING DELAYS WILL OCCUR IF AN INCORRECT ADDRESS IS PROVIDED AT CHECKOUT.

  • IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO SHIPPING ERROR, WE WILL CONTACT YOU FOR AN UPDATED ADDRESS VIA THE E-MAIL PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT RECEIVE A RESPONSE WITHIN 10 BUSINESS DAYS, WE HOLD THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITION AND PRE-ORDER SALES.